These terms and conditions (“Terms and Conditions”) govern the Aqara Rewards (“Aqara Points” program). Members of the program will earn Aqara Pointsin connection with the purchase of qualifying online products and online activities that are redeemable towards the purchase of certain products at eu.aqara.com (collectively referred to as Aqara Store). Aqara products are available at brick-and-mortar retail establishments or third-party sites (this includes, but is not limited to, Facebook resell groups, eBay, Amazon, and other third parties.), Such products are not currently eligible for the accumulation of Aqara Points.

I. MEMBERSHIP

1. Free Membership. 
   No purchase is necessary to obtain membership in the Loyalty Program, but you must establish an account at the Aqara Shop. Please see our privacy policyto understand how the information you provide us will be used. This program is void where prohibited.
2. Eligibility.
   To be eligible for the Loyalty Program, you must create an account as outlined in these Terms and Conditions. You may create an account if you are at least thirteen (13) years of age, have internet access, and have a valid mailing address. If you are between the ages of 13 and 18, you must have your parent’s permission to register for an account. If you choose to create an account, you are responsible for maintaining the confidentiality of your account, username, and password and for restricting access to your account. You are responsible for keeping such information current, complete, accurate, and truthful. You agree to accept responsibility for all activities that occur under your account, username, and/or password. You agree to provide only current, complete, accurate, and truthful information. If you are accessing and using the site on someone else’s behalf, you represent that you have the authority to bind that person as the principal to all Terms and Conditions provided herein, and to the extent, you have such authority, you agree to be bound to these Terms and Conditions and to accept liability for harm caused by any wrongful use of the site or content resulting from such access or use. You may only have one member account per natural person. Persons discovered to have more than one account forfeit their Aqara Points and will be unsubscribed from the Loyalty Program.
3. How To Enroll in the Aqara Points Program. 
   Create an account: Visit Aqara Shop and become a registered user of the Site. You will be asked for your email address and password. You will also be given the option to sign up for our newsletter. Once you have submitted the requisite information, your account is created successfully, and you are enrolled in our program.
4. How to Access/Change Your Member Information. 
   You must keep the personal information on your account up to date. To do so, click on the "My Account" section and access your account by entering your registered email address and current password. From your dashboard, you can access your account information and change your profile.
5. How to Cancel Your Membership. 
   You may cancel your account at any time. To cancel your account, please send an email to contact@Aqara.com and write “cancel membership” in the subject line. The email must come from the account currently listed on our servers as being associated with your Loyalty Program. If you no longer have access to that email address, please email our customer service department, and we will verify your status and cancel your account. Upon cancellation, you are no longer a member, and any unused Aqara Points accrued in your account will be forfeited and cannot be redeemed. Aqara Points maintain their value only on valid accounts in good standing, and, except as otherwise provided here for redemption, have no cash value outside of their redemption value on the Site.

II. EARNING Aqara Points

1. General. 
   Members can earn Aqara Points on the purchase of qualifying online products at the Aqara Store(eu.aqara.com). To receive Aqara Points for your online purchases, you must be signed into your account. You may check at any time to see if you are signed in to the site by clicking on the user icon in the upper right-hand corner of the site.
2. Earning Rate. 
   Members earn 1 Aqara Points for every 1.00 (in local currency) spent on qualifying purchases (in other words, ten (10)Aqara Points for every $10/€19/￡10 spent): (i) qualifying online products on the Aqara Store if you are logged into the Website. Aqara Points are based on your order subtotal, after any discounts. Aqara Points are rounded to the nearest whole number. For example, if you spend $19.99, you will receive 20 Aqara Points.
3. Addition of Aqara Points to Accounts. 
   Aqara Points will be added to your Account under the following conditions. Those earned during social interaction, such as social sharing, will generally show up immediately in your account. Aqara Points earned from a purchase will be delayed and may show in your account as ‘on the way’ or ‘pending’.

You will receive Aqara Points:

• At the time of account registration. Registration can only be rewarded once.
• When your purchased qualifying products are shipped.
• Earn reward credits on the birthday .
• Earn Credits by leaving a product review on the Aqara website.
• Build social following by rewarding points for a follow.
• Sharing the link to a specific page of the Aqara Shop on personal social media accounts.
• Liking a specific Facebook page URL.
• Earn double or even multiple points for placing an order during special promotional periods.

4. Exclusions. 
   Members earn Aqara Points only on the purchase price of (i) qualifying online products. Calculation of Aqara Points excludes payment by the Member for shipping charges and all taxes, including, without limitation, federal, state, and local taxes or use taxes. Aqara Points will not be earned on any discounts or other credits offered in connection with a product or service. For example, if a product that is normally $50 is on sale for $25, a Member will only earn Aqara Points on the purchase price of $25. Purchases of gift cards, the redemption of vouchers, and any type of price adjustments, including merchandise returns, are not eligible for Aqara Points.
   All purchases made: (i) by a Member prior to such member joining the Program, (ii) Online without a Member being logged onto the Aqara with the Member's Account number linked to the Member's Online account, are not eligible for Aqara Points Program credit. Purchase of Aqara products outside the Aqara Store is not eligible for the Aqara Points Rewards Program. (iii) Wholesale Retailers are not eligible to participate in the Rewards Program.
5. Returns/Order Cancellations. 
   Aqara Points earned for a purchase that is then the subject of a return, cancellation, refund, declined credit card or gift card, or other credit will be deducted from your account in an amount equal to the Aqara Points earned for the original transaction, including any bonus Aqara Points that may be applicable. Aqara Points cannot be reapplied back to your rewards account for any reason on a returned order. We do not recycle rewards coupons or gift cards from order to order or item to item.
6. Bonus Aqara Points Promotions. 
   From time to time, the Aqara Store may run certain bonus Aqara Points promotions. Under bonus Aqara Points promotions, Members can earn additional or "Bonus Aqara Points" in connection with the purchase of certain online products. When you purchase these specially marked products or make the purchase during a bonus Aqara Points time period, you will earn bonus Aqara Points on each product, as specified in the offer. Bonus Aqara Points promotions are subject to the terms and conditions of the offer and may be offered at any time at the Aqara Store's sole discretion.
7. Limitations on Bonus Aqara Points, Generally. 
   These terms apply to Aqara Points and bonus Aqara Points accruals. If you purchase a product during a promotion and the product comes with an additional, Aqara Points will not be issued on the retail value of the free product.

III. REDEEMING Aqara Points

1. Aqara Points must be used under the conditions specified in these terms and conditions and are only supported for online use on eu.aqara.com.

2. Aqara Points reward content.
   Rewards are usually Aqara discount codes, gift cards (Aqara or third-party gift cards) and products (including physical gifts or Aqara accessories), redeeming these products will deduct the corresponding number of accumulated points from your Aqara Points account. Some rewards can only be claimed during a specific period or are limited in supply. Redemption rules may change and be updated on this page.
   
   3. How to redeem Aqara Points?
   Log into your account on Aqara. Go to ""Redeem Aqara Points"", choose the reward you want on the Aqara Points page. Points will be deducted at the time of redemption.
Some rewards are subject to separate terms and conditions that you agree to apply to the reward, these terms and conditions will be provided when the reward is offered. Rewards are non-returnable, non-refundable, and have no cash value. Please read the rules for each reward carefully and check carefully before redeeming Aqara Points.
   
   
a. Discount Codes
After you confirm the redemption of Aqara Points, you will receive a one-time discount code. These can be used for shopping on the Aqara official website or Aqara security app. Copy and paste the code into the discount bar during checkout to use.

   -Only one discount code can be used per transaction.

   -Some coupons cannot be used for certain products.
   -Some discount codes may have a minimum purchase amount or minimum quantity limit.

   -Some coupons can only be used at specific times and may expire if not used in time.
   -Any rewards discount applicable to the order will be evenly distributed to the applicable products in the order upon completion of the return.

   
   b. Products/Free Accessories
Select the product you want to redeem Aqara Points for, then click "Redeem Now". Then, fill in the delivery address and submit. You do not need to pay any additional fees.

   -Products will be shipped separately.

   -Once you confirm the redemption, the reward will be credited directly.

   -Once the reward is shipped, you will receive a shipping notification with a tracking number. Please visit the corresponding redemption order in the personal center for more information.

   -We apologize, but once you confirm the redemption of  Aqara Points, you will not be able to cancel, return, or exchange the reward.

   -If you receive a damaged or incorrect product, please contact Aqara customer service at contact@aqara.com within 7 days of receipt.

3. Other items supported for redemption in the credits store 
We encourage you to redeem points so you can experience all the benefits of the Aqara Points program, including discounts, products. The discount codes and accessories supported for redemption are subject to change, termination, restriction, and replacement at our discretion at any time, whether or not notice is given. How and when rewards are issued is at Aqara's discretion.
   
   d. Aqara Points Redemption Terms & Conditions
   Refund and Aqara Points Return: If an order is fully refunded, the Aqara Points used will be returned to your account. The used Aqara Points will not be returned if the order is partially refunded.
   Product Deduction Settings: Aqara will set whether Aqara Points can be used for deduction on different products and each product's maximum deduction ratio, which may dynamically change. The amount of deduction available for each order will be calculated based on these settings and the number of Aqara Points you currently have.
   Deduction Code Validity: The discount code obtained when redeeming Aqara Points is valid for 30 days. If the order is not paid within 30 days after using Aqara Points for deduction, the discount code will expire, and the corresponding Aqara Points will be returned to your account.
   Limitation on Combining Aqara Points Deduction with Discount Codes: Aqara Points deduction cannot be combined with other discount codes.
   Deduction Code Application Restriction: In the event of fraudulent, abusive, or other activities that we determine as unfairly utilising points to discount order amounts, we reserve the right to cancel your order.
   Changes and Interpretation Rights: Aqara reserves the right to modify these Aqara Points redemption terms and conditions at any time to accommodate changes in member needs or business priorities. You should regularly check these terms to understand any changes. The final interpretation of these Aqara Points redemption terms and conditions belongs to Aqara.
   Contact Information: If you have questions or need more information, please contact us through the "Contact Us" link at the bottom of the Aqara website.
   
   4. Exclusions. 
   Only one account per natural person.
   Reward codes may not be combined with any other discount codes. Aqara Points may not be transferred at this time.
   Aqara Points cannot be used on past purchases.
   Aqara Points accumulated on different accounts by different members may not be combined or aggregated to make purchases of products or for any other reason.
   Aqara Points earned in a transaction cannot be redeemed in the same transaction.
   Redeemed Aqara Points cannot be retroactively applied to any past order.
   Aqara Points have no cash value outside of the online Aqara Store and are available only to members in good standing.
   Rewards will be invalid and cannot be shipped out if the membership is canceled. The whole redemption process must be completed within the valid membership life cycle."
   
   5. Aqara Points Expiration and Time Lapses. 
   Standard Aqara Points expire 365 days from the date on which they were assigned to your account and are available. Specific Aqara Points would expire earlier at the discretion of Aqara."
   
   6. Rewards can not be canceled. Once Aqara Points are redeemed, a reward (discount, product, or gift card) will be assigned, and we are unable to cancel the redemption and reapply the Aqara Points to your Aqara Points account.

IV. GENERAL

By registering with Aqara Store and joining the Aqara Points Rewards Program, you agree to be bound by the terms and conditions outlined in these Terms and Conditions, as well as any other terms that may be associated with the Rewards Program. Aqara reserves the right to cancel, modify, suspend or restrict the Loyalty Program, your account, the redemption of  Aqara Points, or any aspect of the Program, including, without limitation, the point conversion ratio and the point expiration policy at any time. Any changes can be made without advance notice. Aqara may make these changes even though such changes may affect your ability to use Aqara Points already accumulated. You are responsible for remaining knowledgeable about the Program Terms and Conditions. A Member's Aqara Points balance, as reflected in Aqara's records, shall be deemed correct. Aqara reserves the right to determine the number of Aqara Points in any Member's account based on Aqara's internal records related to such Member's account. In the event of an inconsistency between the amount accrued in a Member's account as stated on any Member's receipt and Aqara’s internal records, Aqara's internal records can control. Aqara assumes no responsibility for errors caused by incorrect Member information. Your right to transfer Aqara Points earned or granted under the Program is strictly limited. The sale of Aqara Points is prohibited and may result in the confiscation or cancellation of your Aqara Points as well as suspension or termination of your membership, which in each case shall be final and conclusive. All transactions involving Aqara Points and all Member accounts are subject to review and verification by Aqara. The Aqara Points balance in a Member's account may be unavailable for use when an account or transaction is under review. Aqara may revoke any Member's membership in the Loyalty Program at any time if such Member engages in abuse of the Loyalty Program or fails to follow the terms and conditions of the Program. Fraud or abuse relating to the accrual of Aqara Points or redemption of rewards may result in revocation of membership in the Program and may affect a Member's eligibility for participation in any other Aqara program, present or future. Aqara Points are non-transferable and cannot be redeemed for cash. The interpretation and application of the Program's Terms and Conditions are at the sole discretion and determination of Aqara. For more information or other questions, click on Contact Us, located in the bottom footer of every site page.

The Terms and Conditions of the loyalty program are subject to change at Aqara's sole discretion at any time and without notice to customers. Upon the customer’s at-will termination of their Aqara Store registered account, or if a customer is terminated for violation of these Terms and Conditions or other activities in violation of the intent and good faith intended use of this Site, all Aqara Points will immediately be forfeited, and will no longer be redeemable. Aqara will make reasonable efforts to award Aqara Points as outlined above to all 1. registered and 2. qualifying Aqara Store customers but is not responsible for any technical or unforeseen errors that may occur.

Aqara Points are non-transferable, non-redeemable for cash, nonrefundable, and are not valid outside of the Aqara Store. Purchases made outside Aqara Store are not valid for point accrual (this includes, but is not limited to, Facebook resell groups, eBay, Amazon, and other third parties).